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How to void a Voucher Connect transaction from Lightspeed
(L-series)

Please note

When you void a Voucher Connect payment or sale in Lightspeed (L-Series) we will undo the redemption / sale in Voucher Connect.

When a void occurs in Lightspeed the Voucher Connect account admin will receive a notification that a transaction was voided.

Step 1

To access previously closed receipts, press and hold the table. This action will prompt a display showing the list of past transactions. From this list, select the specific receipt you want to void.

Final step

To initiate the voiding process for a bill payment, select the “Void Bill” action. Please note that this feature needs to be enabled from the back office. When activated, the payment type “VOID BILL” will reverse the transaction both in Voucher Connect and Lightspeed, effectively undoing the receipt. 

Additionally, you can also utilize the delete button in the back office under “Reports” > “Receipts” to undo the transaction in Voucher Connect. This ensures that any erroneous or unnecessary transactions can be easily corrected or removed from the system.

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